If you encounter an issue with any of our products, we’re here to help. To ensure a smooth and quick resolution, please follow these steps:

Step 1: Contact Us Immediately

As soon as you notice a problem with the product, reach out to us. The sooner we know about the issue, the quicker we can resolve it.

Step 2: Describe the Issue Clearly

Use plain words to describe what’s wrong with the product. The more details you provide, the better we can understand the problem.

Step 3: Include Important Details

Don’t forget to include any relevant details like the product name, flavor, and any other specifics that could be important.

Step 4: Provide Information on Expiry Date

Take a photo of the clip or packaging where the expiry date is mentioned. This is crucial for us to understand whether the product was within its consumption period.

Step 5: Take Photos of the Issue

If the problem is something that can be seen, like mold or a foreign object in the product, please take clear photos to show what’s wrong.

Step 6: Provide Location Details

• For Business Customers: Please include the name of your shop and the delivery number associated with the product.
• For Individual Consumers: Mention the name of the shop where you bought the product. If possible, attach a photo of the receipt.

By following these steps, you’ll help us resolve your claim as efficiently as possible. Thank you for your cooperation.